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Terms and conditions of our service plans

These Terms & Conditions are part of the contract between you (The Customer) and A.B.D Heating & Plumbing Ltd.

  1. Definitions

Service plan – Refers to the type of plan that you have chosen to take out reference to clause 2 for full details of what the plans are.

Boiler – An appliance located at the domestic property that heats the hot water and/or heating by Gas.

Heating System – The heating system includes hot water cylinder, heating pipework, pump, motorised valves, radiator valves, programmer/timers, cylinder stat, room stat, pressure controls.

Plumbing System – The plumbing system includes tap repairs, Hot and cold water pipes, Cold water tanks, Toilet break downs, Silicone seals on bath and showers, Ball valves and float valves, Stop cocks and gate valves and above ground drainage.

Start Date – The date that is stated on the contract as the start of the service plan.

We / Us / – The Boiler Servicing Company.

You / your / Customer – The customer that has taken out the Contract.

Force Majeure – Means any circumstances beyond our reasonable control for example strikes, industrial actions, lock outs labour shortages, material shortage and traffic delays, sickness, holidays, (bank holidays, Christmas period, New Year and out of standard hours.

Contract – The contract is an agreement between you and us for the service of works as per the chosen service plan detailed in clause 2.

  • Type of plan and what’s Included

Winter warmer package

  • Boiler service **
  • Flue gas combustion check
  • Gas certificate
  • Topping up of system pressure if needed
  • Bleeding of radiators if needed
  • Flue integrity check
  • Energy efficiency advise
  • Service reminders sent out saving you the hassle to remember and book
  • Central heating filter serviced and cleaned out if applicable
  • Fully qualified engineers

Winter warmer package ADVANCED CARE

  • Boiler service **
  • Flue gas combustion check
  • Gas certificate
  • Topping up of system pressure if needed
  • Bleeding of radiators if needed
  • Flue integrity check
  • Energy efficiency advise
  • Service reminders sent out saving you the hassle to remember and book
  • Central heating filter serviced and cleaned out if applicable
  • Boiler breakdown/repairs *##
  • Central heating breakdown/repairs *##
  • Visit within 48 hours
  • Fully qualified engineers
  • £300 new boiler discounts
  • Peace of mind
  • First call our fee FREE OF CHARGE ***###

Plumbing PRIME PLUS package

  • Boiler service **
  • Flue gas combustion check
  • Gas certificate
  • Topping up of system pressure if needed
  • Bleeding of radiators if needed
  • Flue integrity check
  • Energy efficiency advise
  • Service reminders sent out saving you the hassle to remember and book
  • Central heating filter serviced and cleaned out if applicable
  • Boiler breakdown/repairs *##
  • Central heating breakdown/repairs *##
  • Plumbing repairs including pipework ,leaks ,toilets ,taps ,seals and valves
  • Visit within 48 hours
  • Fully qualified engineers
  • £300 new boiler discounts
  • Peace of mind
  • X2 call outs FREE OF CHARGE ***###

*= Limits apply please see Clause 14. 19

 ** – To be booked between June and July unless we agree otherwise

*** – calls out apply as long as there is fault present, if we inform you that the issue is not a fault or not covered and you call us out we will have the right to charge at our standard rates.

## – if your boiler or system is beyond economic repair we will advise cost of new boiler at discounted rate. No boiler or system will be repaired if its deemed beyond economical repair or above 12 years old or parts become obsolete / unobtainable through our genuine direct network.

### – excess charge of £60.00 + vat will apply and must be paid for our visit should your call outs go over the agreed limit set in plan.

  • Contract renewal/Cancellation

Your Contract is for a Minimum of 12 Months from the date of the first payment. Unless you tell us otherwise this contract will automatically renew each year, Subject to us accepting you onto the service plan. This contract will remain valid providing payment is continued by you subject to clause 4.

4- Contract invalidations

 ● If invalid or misleading information has been provided.

● If payment is not received within 7 days of the date due your service plan will be cancelled and charges may apply.

● If on our first visit we find a fault with system/systems.

● If we have advised that a permanent repair is needed to make sure your appliance or system is working properly and safely and you have not acted to resolve in an appropriate manner.

● Anyone other than one of our engineers/subcontractors carries out work on the system.

● If health and safety issues arise from your property or persons in property.

● If Work has been carried out by someone else on the system not authorised by us.

5- Acceptance onto one of our service plans does not imply that the boiler, heating system or plumbing system is installed to the relevant standards and we will not accept liabilities arising from the original design or installation and so make no warranty as to the fitness for purpose.

6- We will not be liable for any delays in the supply of parts from our suppliers. We may fit replacement parts that are adequate but not the same as the defective part(s).

7- New Parts will only be fitted where old ones are beyond reasonable repair. We will be the sole arbitrators as to the condition of parts, Boiler heat exchangers that have been damaged by debris, sludge or scale will not be covered for either parts or labour.

8- As boilers get older for many reasons they become noisy, where noise is down to the age or water condition of the appliance/system we will not class this as a fault and is not covered under any plan. 9- Boiler replacement – If your boiler is deemed unrepairable / beyond economical repair we will replace the boiler like for like and give you a discounted rate proving you continue or upgrade your plan,

10- Access – We are not liable for any repairs to which we cannot gain reasonable access, removal of any obstructions will be at our sole discretion and will reserve the right to charge you at our standard rates. We may insist that you arrange for the obstruction prior to us carrying out the repair, we will not be held liable for any making good unless it’s down to our negligence.

 11- Charges – If a service plan is cancelled part way through the year we reserve the right to charge for any services and/or repairs we have carried out at our standard rates. Call outs will be charged at £60+vat if any visit or more than your allowance/not an issue as part of your plan or an issue through any negligence or failing to maintain your system or notifying us in good time to make a repair. Call outs are also in terms with a fair usage of up  to 3 visits in a 12 month period.

 12- Annual boiler service or landlord certificate- If this included in your plan we will try to arrange a visit for this to take place but you remain responsible for it happening within the contract.

13- System flushing – If we recommend that your heating system requires a flush we will provide you with a quotation and once the system is cleaned we will continue with any service plan in place. The flush maintains our contract for a further 5 years.

14- Exclusions

Our service plans do not include-

1 Repairs required due to design faults or existing faults prior to the start of this plan.

2 Repairs relating to damage caused by you or a third party.

3 Any loss or damage to any property caused by the boiler, heating system or plumbing system breaking down for example damage to ceiling due to a leak.

 4 Any faults caused by sludge, scaling or blockages

5 The cost of removing sludge or scale from the system and the damage caused would not be covered. Or adding corrosion inhibitor.

6 Boiler repairs are limited to £250 in the first three months of your plan

7 Damage caused by weather or freezing 8 Removal of dangerous materials for example asbestos

9 Any decorative parts for example casing, paint work, batteries.

10 Any part of a flue concealed within the fabric of the building or any flues which are above 3m in height or and including vertical flues and lead slates.

 11 The gas supply from the meter to the boiler and or other appliances.

12 Damage caused by fire, flood, lighting storm, freezing weather or any other natural event.

13 Adjustments to time controls unless already on site.

14 Any loss suffered by you due to delay in obtaining parts.

15 The cost of a new boiler if parts become UN reasonably available, at our sole discretion.

16 Accidental damage, theft or malicious damage.

17 Routine maintenance, cleaning, descaling, turning on or lighting up the system, clearing airlock or blocked pipes, bleeding system, topping pressure up. Tracing leaks due to consistent drop pressure drops on the system, visible leaks will be covered on the system which are accessible.

 18 Loss or damage caused by your equipment not working or costs arising from gaining access, this includes pipes under the floor or in the fabric of building.

19 Repairs that will cost over £400.

20 Replacement of showers, taps, toilets, toilet seats or any concealed fittings, If these can be repaired they will however if deemed beyond repair we can install new taps/shower at your costs at a discounted rate.

 21 Below Ground drainage. Cast iron pipework, lead pipework. Saniflow pumps

 22 Mains supply pipe.

 23 Replacement of baths, shower cubicles, basins and toilets.

24 if we cannot attend your issue within 7 days due to reasons unforeseen by us and you hire another contractor at your cost we will discount 2 months of your plan as a goodwill. Proof of work carried out and issues (providing it’s in your plan) will be needed for this.

25 We do not carry out any repairs or maintenance on the following boilers and systems,

Ferroli, heatline, Ariston, Remeha,  Chaffoteaux & maury, Biasi, Acv, Daikin, Atag, Firebird, Keston, Ravenheat, Intergas, Vokera, non condensing boilers, floor standing boilers, log burners or fires, one pipe central heating systems, properties where they are 2 boilers installed or cylinders, underfloor heating systems and controls.

Permitted by law where we are in breach of the terms of this contract or cannot honour the agreement the maximum liability will be limited to the cost of the relevant service plan you have in place. (Up to the amount you have paid for the current year). Under no circumstance are we liable for loss of earnings, profit, loss of goods, loss of business. None of these conditions limit us from the liability relating to death or personal injury from our negligence. This contract is strictly a maintenance contract and IS NOT an insurance policy. A.B.D Heating & Plumbing Ltd is therefore not regulated by the FCA.

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